Tourism and Hospitality industry


Tourism and hospitality, Quality award system, Village hotels, Green tourism award, Certification program, Environmental impact, Mystery guest reward, Total quality management, Quality improvement tools, Customer satisfaction


The essay describes the ways in which quality services can be attained, achieved, and maintained in the tourism and hospitality industry. Through combined efforts of the management, employees in collaboration with guests who visit these hotels. Besides marketing activities, the essay mentions that other essential conditions in the hospitality sector are slowly emerging since the managers in the industry are coming up with new ways to measure and improve the course of quality services due to the ever rising competition in the tourism and hospitality industry. The Village hotel made it to the top awards as a result of tourist satisfaction remarks and this has been credited to the improvement in the provision of not just quantity but quality services in their hotels, where the management identifies and awards these efforts. 


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